1
Stage 1
Resolve location from address, pin, or device
Capture intent and source evidence without inventing a more precise state than the inputs support.
Production solution blueprint
Route coordinated response under pressure
Resolve caller location, find capable resources, route around incidents, and maintain a common picture.
Business outcomeReduced time to scene and safer decisions across dispatch, responders, and command.
The operating situation
A caller reports a road collision near an informal landmark while multiple units are returning from other incidents. The control room must resolve location confidence, choose capable available responders using fresh positions and vehicle-aware ETA, update routes around hazards, prevent double dispatch, prove arrival, and replay the incident for review.
CallerEmergency call takerDispatcherResponderIncident commander
Keep authority explicit across the stack
01CAD incident recordOwns call, incident identity, priority, location revisions, assigned resources, hazards, resolution and review.
02Location resolutionCombines address, landmark, Mappls Pin and consented device evidence while retaining candidates, confidence and human confirmation.
03Resource and route serviceFilters capability/availability/jurisdiction first, then uses matrix/route evidence with freshness and deterministic dispatch policy.
04Live coordinationIngests event-time unit telemetry and hazard revisions, derives progress and arrival evidence, and blocks one unit from two active incidents.
05Command and reviewRole-specific views, immutable actions, communication references, late evidence and outcome metrics support command and after-action review.
From intent to reconciled outcome
2
Stage 2
Find eligible nearby responders
Advance through an idempotent boundary, preserve stable Mappls identity, and expose freshness and ownership.
3
Stage 3
Route with vehicle constraints
Advance through an idempotent boundary, preserve stable Mappls identity, and expose freshness and ownership.
4
Stage 4
Track units and changing hazards
Advance through an idempotent boundary, preserve stable Mappls identity, and expose freshness and ownership.
5
Stage 5
Replay the incident for review
Reconcile the terminal result to every authoritative system and retain attributable evidence.
Records that must survive restarts and retries
Incident location ↔ revision, source, confidence, confirmer
Version, authorize, retain, observe, and reconcile this relationship explicitly; do not recover it later from display text or logs.
Unit eligibility ↔ capability, availability, jurisdiction, telemetry freshness
Version, authorize, retain, observe, and reconcile this relationship explicitly; do not recover it later from display text or logs.
Dispatch ↔ matrix evidence, route revision, expected aggregate versions
Version, authorize, retain, observe, and reconcile this relationship explicitly; do not recover it later from display text or logs.
Arrival/resolution ↔ objective evidence, actor, times, open-hazard/exception checks
Version, authorize, retain, observe, and reconcile this relationship explicitly; do not recover it later from display text or logs.
Design recovery before rollout
Caller description produces multiple locations
Show ranked candidates and confidence to the call taker; record confirmation and every revision.
Unit position is stale
Exclude from automated ranking or mark ETA unavailable; request fresh evidence and let an accountable dispatcher decide.
Hazard changes after dispatch
Append a hazard revision, compute a new route identity, notify assigned units and retain both plans.
Products and evidence
Search & PlacesAutosuggest, geocoding, nearby discovery, place details, and Mappls Pin addressing.Routes & NavigationRoutes, matrices, optimization, map matching, predictive ETAs, and turn-by-turn navigation.InTouch TelematicsLive tracking, trips, devices, vehicles, events, geofences, and fleet intelligence.GIS & AnalyticsSpatial data, analysis, maps, dashboards, and embeddable location intelligence.
stateful
Connected fleet trip
Provision an observable trip, follow live vehicle state, explain exceptions, close deliberately, and retain a replayable operational record.
statefulFleet geofence exception
Create a governed zone, evaluate vehicle activity, suppress noise, raise an actionable case, and retire the rule safely.
statefulCoordinated incident response
Resolve an incident location, select a capable available responder, route and observe the unit, adapt to hazards, establish arrival, resolve with evidence, and review every decision.
hybridRecoverable navigation session
Move from route intent through preview, guidance, reroute, arrival, and cleanup while surviving process, sensor, and network interruption.
Earn the right to automate
1
Rollout gate
Replay historical incidents through location-resolution tooling
2
Rollout gate
Shadow capability/matrix recommendations beside dispatchers
3
Rollout gate
Pilot one incident class with unit telemetry and double-dispatch protection
4
Rollout gate
Add hazard rerouting and objective arrival policy
5
Rollout gate
Expand only after safety case, resilience, accessibility, training, privacy and regulator review
Measure the outcome
Tutorials and downloadable applications
Beginner
Build address autocomplete that users trust
Debounce input, apply bias, handle keyboard selection, and retain the Mappls Pin.
IntermediateBuild a route preview with alternatives
Resolve endpoints, request alternatives, decode geometry, and explain toll/time trade-offs.
IntermediateCreate a nearby discovery experience
Combine category search, viewport updates, result cards, and map selection.
AdvancedTrack a delivery with a trustworthy ETA
Join asset telemetry, map matching, route progress, ETA refresh, and customer visibility.
AdvancedBuild fleet geofence operations
Create zones, process enter/exit events, suppress noise, and power an exception queue.
AdvancedBuild a reproducible site-selection model
Publish layers, generate catchments, join signals, score candidates, and share results.
Advanced · verified app
Care Transfer Desk
Confirm the correct receiving entrance, assign eligible transport, preserve courier custody, review condition exceptions, and reconcile receiver acceptance without retaining patient or clinical data.
Advanced · verified app
Incident Dispatch
Resolve an incident, choose a capable available responder, route, track evidence, enforce arrival, and review.
Advanced · verified app
Grid Restoration Desk
Correlate an outage, govern independent switching approval, dispatch an assigned crew, preserve rework, and reconcile restoration from telemetry and customer-impact evidence.