Production solution blueprint

Coordinate time-critical care without losing custody

Resolve facilities and entrances, dispatch suitable transport, track hand-offs, and preserve privacy-minimized care logistics evidence.

Business outcomeShorter transfer and specimen journeys with fewer missed hand-offs and a complete chain of operational custody.

Real-life scenario

The operating situation

A district hospital needs to transfer a patient to a tertiary campus while a laboratory specimen travels separately under a strict stability window. The coordinator must resolve the correct clinical entrance, choose eligible transport, retain custody at every hand-off, detect route and temperature delay, reveal only the minimum operational location, and close each journey only after the receiving team accepts it.

Transfer coordinatorAmbulance dispatcherDriver or courierReceiving clinicianPrivacy and quality reviewer

Component architecture

Keep authority explicit across the stack

01Clinical and laboratory systemsAuthoritative systems own patient or specimen identity, clinical priority, consent, custody policy, stability window and receiving acceptance; the location workflow stores only opaque operational references.

02Facility and entrance resolutionSearch and governed campus data resolve a stable Mappls Pin or enterprise entrance identity while preserving candidate, confirmer and revision evidence.

03Eligibility and dispatchApplication policy filters vehicle, equipment, staff, service area and availability before network ETA ranks eligible options.

04Privacy-minimized journeyEvent-time vehicle and custody observations derive progress and exceptions; role projections withhold clinical content and unnecessary precise history.

05Acceptance and quality reviewEvery hand-off is versioned and attributable; arrival is not completion until the authorized receiver accepts the matching custody identity.

Complete journey

From intent to reconciled outcome

1

Stage 1

Resolve the correct facility, campus, and entrance

Capture intent and source evidence without inventing a more precise state than the inputs support.

2

Stage 2

Select an eligible vehicle and bounded route

Advance through an idempotent boundary, preserve stable Mappls identity, and expose freshness and ownership.

3

Stage 3

Track custody and freshness through every hand-off

Advance through an idempotent boundary, preserve stable Mappls identity, and expose freshness and ownership.

4

Stage 4

Escalate delay or temperature exceptions

Advance through an idempotent boundary, preserve stable Mappls identity, and expose freshness and ownership.

5

Stage 5

Reconcile arrival, acceptance, and retained evidence

Reconcile the terminal result to every authoritative system and retain attributable evidence.

Data and state contracts

Records that must survive restarts and retries

Transfer ↔ opaque clinical reference, priority, consent and accepted entrance

Version, authorize, retain, observe, and reconcile this relationship explicitly; do not recover it later from display text or logs.

Transport assignment ↔ eligibility snapshot, vehicle, route revision and expiry

Version, authorize, retain, observe, and reconcile this relationship explicitly; do not recover it later from display text or logs.

Custody event ↔ item reference, from/to role, event/receipt time and acknowledgement

Version, authorize, retain, observe, and reconcile this relationship explicitly; do not recover it later from display text or logs.

Condition exception ↔ sensor/source identity, threshold policy and reviewer outcome

Version, authorize, retain, observe, and reconcile this relationship explicitly; do not recover it later from display text or logs.

Completion ↔ arrival evidence, receiver acceptance and retained audit policy

Version, authorize, retain, observe, and reconcile this relationship explicitly; do not recover it later from display text or logs.

Operational risk

Design recovery before rollout

Search selects the public entrance instead of emergency receiving

Present approved campus entrances as explicit candidates, require coordinator confirmation, and retain the original query and selection revision.

Location or condition evidence becomes stale

Show last verified time and source, alert the responsible coordinator, and stop projecting an invented ETA or safe-condition claim.

The receiver cannot match the custody identity

Keep the journey at arrived-but-unaccepted, preserve both observations and escalate through a human reconciliation queue without exposing clinical data.

Mappls building blocks

Products and evidence

Search & PlacesAutosuggest, geocoding, nearby discovery, place details, and Mappls Pin addressing.Routes & NavigationRoutes, matrices, optimization, map matching, predictive ETAs, and turn-by-turn navigation.InTouch TelematicsLive tracking, trips, devices, vehicles, events, geofences, and fleet intelligence.Capture & FeedbackOn-demand location capture, camera evidence, map feedback, and update workflows.GIS & AnalyticsSpatial data, analysis, maps, dashboards, and embeddable location intelligence.

Connected fleet trip

Provision an observable trip, follow live vehicle state, explain exceptions, close deliberately, and retain a replayable operational record.

Fleet geofence exception

Create a governed zone, evaluate vehicle activity, suppress noise, raise an actionable case, and retire the rule safely.

Coordinated incident response

Resolve an incident location, select a capable available responder, route and observe the unit, adapt to hazards, establish arrival, resolve with evidence, and review every decision.

Recoverable navigation session

Move from route intent through preview, guidance, reroute, arrival, and cleanup while surviving process, sensor, and network interruption.

Staged adoption

Earn the right to automate

1

Rollout gate

Govern facility and entrance identities without patient data

2

Rollout gate

Run fixture transfers with complete custody events

3

Rollout gate

Pilot one non-emergency specimen lane with bounded telemetry

4

Rollout gate

Add patient transfer only after clinical and privacy approval

5

Rollout gate

Scale after accessibility, consent, retention, downtime, safety and quality drills

Measure the outcome

Door-to-door transfer timeOn-time specimen deliveryCustody exceptionsPrivacy incidents

Build from working evidence

Tutorials and downloadable applications

Build address autocomplete that users trust

Debounce input, apply bias, handle keyboard selection, and retain the Mappls Pin.

Build a route preview with alternatives

Resolve endpoints, request alternatives, decode geometry, and explain toll/time trade-offs.

Create a nearby discovery experience

Combine category search, viewport updates, result cards, and map selection.

Track a delivery with a trustworthy ETA

Join asset telemetry, map matching, route progress, ETA refresh, and customer visibility.

Build fleet geofence operations

Create zones, process enter/exit events, suppress noise, and power an exception queue.

Build a reproducible site-selection model

Publish layers, generate catchments, join signals, score candidates, and share results.

Advanced · verified app

Care Transfer Desk

Confirm the correct receiving entrance, assign eligible transport, preserve courier custody, review condition exceptions, and reconcile receiver acceptance without retaining patient or clinical data.

Advanced · verified app

Grid Restoration Desk

Correlate an outage, govern independent switching approval, dispatch an assigned crew, preserve rework, and reconcile restoration from telemetry and customer-impact evidence.

Advanced · verified app

Incident Dispatch

Resolve an incident, choose a capable available responder, route, track evidence, enforce arrival, and review.