1
Stage 1
Normalize the destination and retain its Mappls Pin
Capture intent and source evidence without inventing a more precise state than the inputs support.
Production solution blueprint
A delivery promise customers can trust
Validate addresses, allocate stops, guide drivers, stream progress, and prove completion.
Business outcomeFewer failed deliveries and a live, explainable ETA from checkout to doorstep.
The operating situation
At 18:05 a customer places a same-evening grocery order to a loosely formatted apartment address. The promise engine has eight minutes to validate serviceability and a two-hour window; dispatch must combine it with 37 stops, the driver may lose connectivity, and support needs one explainable timeline when the entrance is hard to find.
Checkout customerDispatch plannerDriverCustomer-support agentTransport partner
Keep authority explicit across the stack
01Order system of recordOwns order, customer promise, consent, service window, package constraints, payment, and terminal delivery outcome.
02Location normalizationSearch and address services produce candidates; the accepted Mappls Pin becomes the durable destination identity rather than repeatedly geocoding text.
03Planning and guidanceRoute and matrix boundaries sequence eligible stops, preserve route revisions, and provide driver guidance without making the map UI authoritative.
04Trip evidenceInTouch observations are deduplicated by source identity and event time; ETA revisions and exceptions are derived without rewriting raw telemetry.
05Customer and operations viewsA privacy-reduced tracking projection serves the customer while dispatch/support retain the attributable full journey and proof-review queue.
From intent to reconciled outcome
2
Stage 2
Optimize stops against capacity and time windows
Advance through an idempotent boundary, preserve stable Mappls identity, and expose freshness and ownership.
3
Stage 3
Navigate with live rerouting
Advance through an idempotent boundary, preserve stable Mappls identity, and expose freshness and ownership.
4
Stage 4
Stream driver and order state
Advance through an idempotent boundary, preserve stable Mappls identity, and expose freshness and ownership.
5
Stage 5
Capture geotagged proof and reconcile exceptions
Reconcile the terminal result to every authoritative system and retain attributable evidence.
Records that must survive restarts and retries
Order ↔ destination Mappls Pin and acceptance timestamp
Version, authorize, retain, observe, and reconcile this relationship explicitly; do not recover it later from display text or logs.
Route revision ↔ ordered stop IDs, profile, constraints, provider request identity
Version, authorize, retain, observe, and reconcile this relationship explicitly; do not recover it later from display text or logs.
Telemetry event ↔ source/event/content identity, event time, receipt time, accuracy
Version, authorize, retain, observe, and reconcile this relationship explicitly; do not recover it later from display text or logs.
Proof submission ↔ consent purpose, media hashes, location evidence, reviewer decision
Version, authorize, retain, observe, and reconcile this relationship explicitly; do not recover it later from display text or logs.
Design recovery before rollout
Ambiguous apartment entrance
Offer landmark/entrance candidates, let the customer confirm one stable pin, and preserve the original address plus every selection revision.
Driver telemetry goes silent
Show last verified progress and age, alert dispatch after policy threshold, and avoid inventing a moving ETA.
Provider accepts a route/trip command after timeout
Reconcile by idempotency/provider identity before issuing another command or closing locally.
Products and evidence
Search & PlacesAutosuggest, geocoding, nearby discovery, place details, and Mappls Pin addressing.Routes & NavigationRoutes, matrices, optimization, map matching, predictive ETAs, and turn-by-turn navigation.InTouch TelematicsLive tracking, trips, devices, vehicles, events, geofences, and fleet intelligence.Capture & FeedbackOn-demand location capture, camera evidence, map feedback, and update workflows.
stateful
Connected fleet trip
Provision an observable trip, follow live vehicle state, explain exceptions, close deliberately, and retain a replayable operational record.
statefulFleet geofence exception
Create a governed zone, evaluate vehicle activity, suppress noise, raise an actionable case, and retire the rule safely.
statefulCoordinated incident response
Resolve an incident location, select a capable available responder, route and observe the unit, adapt to hazards, establish arrival, resolve with evidence, and review every decision.
hybridRecoverable navigation session
Move from route intent through preview, guidance, reroute, arrival, and cleanup while surviving process, sensor, and network interruption.
Earn the right to automate
1
Rollout gate
Pilot address capture and Mappls Pin continuity on one checkout flow
2
Rollout gate
Add matrix-assisted planning in shadow mode and compare against dispatcher choices
3
Rollout gate
Enable one depot with bounded live telemetry and exception ownership
4
Rollout gate
Expose customer ETA only after freshness/error SLOs pass
5
Rollout gate
Scale by region with cost, privacy, support, and failover reviews
Measure the outcome
Tutorials and downloadable applications
Beginner
Build address autocomplete that users trust
Debounce input, apply bias, handle keyboard selection, and retain the Mappls Pin.
IntermediateBuild a route preview with alternatives
Resolve endpoints, request alternatives, decode geometry, and explain toll/time trade-offs.
IntermediateCreate a nearby discovery experience
Combine category search, viewport updates, result cards, and map selection.
AdvancedTrack a delivery with a trustworthy ETA
Join asset telemetry, map matching, route progress, ETA refresh, and customer visibility.
AdvancedBuild fleet geofence operations
Create zones, process enter/exit events, suppress noise, and power an exception queue.
IntermediateGive an AI agent grounded Mappls tools
Run the MCP server, scope credentials, call search and routing tools, and inspect provenance.
Advanced · verified app
Care Transfer Desk
Confirm the correct receiving entrance, assign eligible transport, preserve courier custody, review condition exceptions, and reconcile receiver acceptance without retaining patient or clinical data.
Advanced · verified app
Grid Restoration Desk
Correlate an outage, govern independent switching approval, dispatch an assigned crew, preserve rework, and reconcile restoration from telemetry and customer-impact evidence.
Advanced · verified app
Incident Dispatch
Resolve an incident, choose a capable available responder, route, track evidence, enforce arrival, and review.