1
Stage 1
Bias search to the rider viewport
Capture intent and source evidence without inventing a more precise state than the inputs support.
Production solution blueprint
A pickup flow that survives the real world
Find entrances, match riders and drivers, route continuously, and resolve pickup ambiguity.
Business outcomeShorter pickup times with fewer calls, cancellations, and unsafe rendezvous points.
The operating situation
At a busy railway station, a rider searches for the station name but the legal vehicle pickup point is 420 metres away. The marketplace must suggest a safe entrance, match a driver by road ETA rather than straight-line distance, guide both parties, and preserve a reviewable record if either disputes arrival.
RiderDriverMarketplace dispatcherSafety operatorCustomer support
Keep authority explicit across the stack
01Trip marketplaceOwns request, fare, rider/driver identities, eligibility, assignment, cancellation, safety state, and settlement.
02Pickup intentAutosuggest and map confirmation resolve human text and viewport context to a precise Mappls Pin with entrance/landmark explanation.
03ETA matchingA bounded matrix ranks eligible fresh driver positions; marketplace policy adds workload, vehicle, safety, and deterministic tie-breaks.
04Approach journeyRoute revisions and event-time vehicle observations derive progress, rerouting, pickup-zone entry, and freshness.
05Shared rendezvous experienceRider and driver receive the same stable pickup identity with role-appropriate directions and a support-visible discrepancy trail.
From intent to reconciled outcome
2
Stage 2
Confirm a precise pickup pin and landmark
Advance through an idempotent boundary, preserve stable Mappls identity, and expose freshness and ownership.
3
Stage 3
Match with network-aware ETA
Advance through an idempotent boundary, preserve stable Mappls identity, and expose freshness and ownership.
4
Stage 4
Track approach and reroute
Advance through an idempotent boundary, preserve stable Mappls identity, and expose freshness and ownership.
5
Stage 5
Detect arrival and close the trip
Reconcile the terminal result to every authoritative system and retain attributable evidence.
Records that must survive restarts and retries
Ride request ↔ accepted pickup/drop Mappls Pins and selection revisions
Version, authorize, retain, observe, and reconcile this relationship explicitly; do not recover it later from display text or logs.
Driver candidate ↔ capability, availability, position freshness, matrix ETA
Version, authorize, retain, observe, and reconcile this relationship explicitly; do not recover it later from display text or logs.
Assignment ↔ aggregate version, chosen explanation, provider route revision
Version, authorize, retain, observe, and reconcile this relationship explicitly; do not recover it later from display text or logs.
Arrival evidence ↔ event/receipt time, accuracy, zone policy, rider/driver acknowledgement
Version, authorize, retain, observe, and reconcile this relationship explicitly; do not recover it later from display text or logs.
Design recovery before rollout
Search resolves the building centre
Present signed pickup zones/entrances as candidates and require explicit rider confirmation before matching.
Driver location is stale
Exclude it from ETA ranking, show marketplace capacity honestly, and request fresh evidence rather than extrapolating indefinitely.
Rider and driver disagree on arrival
Retain both event streams, accuracy, call/support actions, and apply a versioned human-review policy.
Products and evidence
MapsFast, expressive vector and raster maps across web, mobile, hybrid, and embedded apps.Search & PlacesAutosuggest, geocoding, nearby discovery, place details, and Mappls Pin addressing.Routes & NavigationRoutes, matrices, optimization, map matching, predictive ETAs, and turn-by-turn navigation.InTouch TelematicsLive tracking, trips, devices, vehicles, events, geofences, and fleet intelligence.
stateful
Connected fleet trip
Provision an observable trip, follow live vehicle state, explain exceptions, close deliberately, and retain a replayable operational record.
statefulFleet geofence exception
Create a governed zone, evaluate vehicle activity, suppress noise, raise an actionable case, and retire the rule safely.
statefulCoordinated incident response
Resolve an incident location, select a capable available responder, route and observe the unit, adapt to hazards, establish arrival, resolve with evidence, and review every decision.
hybridRecoverable navigation session
Move from route intent through preview, guidance, reroute, arrival, and cleanup while surviving process, sensor, and network interruption.
Earn the right to automate
1
Rollout gate
Instrument current pickup corrections without changing dispatch
2
Rollout gate
Introduce confirmed Mappls Pin pickup at a small set of complex venues
3
Rollout gate
Shadow network-ETA ranking and measure pickup/cancellation outcomes
4
Rollout gate
Enable approach progress and safety operations for one city
5
Rollout gate
Expand only after bias, privacy, driver-experience, and incident reviews
Measure the outcome
Tutorials and downloadable applications
Beginner
Put your first Mappls map on the web
Create a key, restrict it to localhost, load Web Maps JS, and add a marker.
BeginnerBuild address autocomplete that users trust
Debounce input, apply bias, handle keyboard selection, and retain the Mappls Pin.
BeginnerAdd Mappls to an Android app
Configure the repository and BoM, initialize the SDK, and manage MapView lifecycle.
BeginnerAdd Mappls to an iOS app with Swift Package Manager
Select distribution packages, configure credentials, and render the native map.
IntermediateBuild a route preview with alternatives
Resolve endpoints, request alternatives, decode geometry, and explain toll/time trade-offs.
IntermediateCreate a nearby discovery experience
Combine category search, viewport updates, result cards, and map selection.
Starter · verified app
Store Locator
Discover eligible branches, compare distance and ETA, preserve Mappls Pin identity, and hand off safely to navigation.
Advanced · verified app
Delivery Control Tower
Track live orders, explain ETA risk, replay a trip, and handle delivery exceptions.
Advanced · verified app
Care Transfer Desk
Confirm the correct receiving entrance, assign eligible transport, preserve courier custody, review condition exceptions, and reconcile receiver acceptance without retaining patient or clinical data.