1
Stage 1
Catalog authoritative layers
Capture intent and source evidence without inventing a more precise state than the inputs support.
Production solution blueprint
A living operations map for the city
Unify assets, incidents, crews, citizen feedback, and long-term spatial analysis.
Business outcomeOne governed view from daily operations to infrastructure investment planning.
The operating situation
A city receives reports of waterlogging, failed streetlights and waste overflow across different channels. It needs one governed map without collapsing department ownership, must deduplicate related reports, dispatch the correct crew, preserve citizen privacy, publish honest status, and analyze service equity using versioned ward and asset data.
CitizenControl-room operatorDepartment dispatcherField crewCity data steward
Keep authority explicit across the stack
01Department systems of recordRetain authoritative assets, work orders, ownership and service outcomes; the map does not become an ungoverned replacement master.
02Spatial data cataloguemGIS registers layers, schemas, CRS, stewards, update cadence, license/sensitivity and immutable versions.
03Event correlationNormalizes citizen reports and sensor alarms, preserves each source, and derives bounded incident clusters under a versioned rule.
04Work orchestrationCreates department-specific tasks, routes capable crews, tracks progress/proof and reconciles closure to the owning system.
05Role and public projectionsControl room, department, executive and public views apply distinct access, aggregation, delay, accessibility and disclosure policy.
From intent to reconciled outcome
2
Stage 2
Ingest live assets and citizen reports
Advance through an idempotent boundary, preserve stable Mappls identity, and expose freshness and ownership.
3
Stage 3
Dispatch and monitor work
Advance through an idempotent boundary, preserve stable Mappls identity, and expose freshness and ownership.
4
Stage 4
Publish role-specific dashboards
Advance through an idempotent boundary, preserve stable Mappls identity, and expose freshness and ownership.
5
Stage 5
Analyze hotspots and service equity
Reconcile the terminal result to every authoritative system and retain attributable evidence.
Records that must survive restarts and retries
Layer ↔ steward, source, schema, CRS, sensitivity, version
Version, authorize, retain, observe, and reconcile this relationship explicitly; do not recover it later from display text or logs.
Report/alarm ↔ source identity, consent, event/receipt time, coarse/public projection
Version, authorize, retain, observe, and reconcile this relationship explicitly; do not recover it later from display text or logs.
Derived incident ↔ member evidence IDs and correlation policy version
Version, authorize, retain, observe, and reconcile this relationship explicitly; do not recover it later from display text or logs.
Work order ↔ owning department, asset, SLA, task/provider identity, closure proof
Version, authorize, retain, observe, and reconcile this relationship explicitly; do not recover it later from display text or logs.
Design recovery before rollout
Two departments claim the same incident
Keep one coordinating incident with explicit owning/participating work orders; never transfer authority by map edit alone.
Citizen report contains precise personal data
Restrict raw evidence, derive a coarse operational/public location and apply purpose-specific retention/redaction.
Public status lags internal resolution
Version projections, display freshness, alert on reconciliation delay and correct with an attributable update.
Products and evidence
GIS & AnalyticsSpatial data, analysis, maps, dashboards, and embeddable location intelligence.WorkmateWorkforce automation for people, clients, tasks, attendance, proof, and live operations.InTouch TelematicsLive tracking, trips, devices, vehicles, events, geofences, and fleet intelligence.MapsFast, expressive vector and raster maps across web, mobile, hybrid, and embedded apps.
stateful
Field-service task lifecycle
Create, assign, accept, travel, prove, approve, and close a field job without losing actor, retry, or evidence history.
statefulConnected fleet trip
Provision an observable trip, follow live vehicle state, explain exceptions, close deliberately, and retain a replayable operational record.
statefulFleet geofence exception
Create a governed zone, evaluate vehicle activity, suppress noise, raise an actionable case, and retire the rule safely.
hybridGoverned spatial analysis
Ingest versioned data, validate and publish it, execute reproducible analysis, review lineage, and share a governed decision layer.
Earn the right to automate
1
Rollout gate
Catalogue high-value layers and authoritative owners
2
Rollout gate
Unify read-only incident views for one ward
3
Rollout gate
Add one department's task lifecycle and reconciliation
4
Rollout gate
Introduce cross-channel correlation with human confirmation
5
Rollout gate
Publish privacy/accessibility-reviewed public status and equity metrics before citywide expansion
Measure the outcome
Tutorials and downloadable applications
Beginner
Put your first Mappls map on the web
Create a key, restrict it to localhost, load Web Maps JS, and add a marker.
BeginnerAdd Mappls to an Android app
Configure the repository and BoM, initialize the SDK, and manage MapView lifecycle.
BeginnerAdd Mappls to an iOS app with Swift Package Manager
Select distribution packages, configure credentials, and render the native map.
IntermediateBuild a route preview with alternatives
Resolve endpoints, request alternatives, decode geometry, and explain toll/time trade-offs.
IntermediateCreate a nearby discovery experience
Combine category search, viewport updates, result cards, and map selection.
AdvancedTrack a delivery with a trustworthy ETA
Join asset telemetry, map matching, route progress, ETA refresh, and customer visibility.
Advanced · verified app
Airside Turnaround Desk
Coordinate a revision-safe aircraft turnaround, pause for airside exceptions, preserve four service milestones, and require independent airline, airport, and safety readiness decisions.
Advanced · verified app
Grid Restoration Desk
Correlate an outage, govern independent switching approval, dispatch an assigned crew, preserve rework, and reconcile restoration from telemetry and customer-impact evidence.
Advanced · verified app
Delivery Control Tower
Track live orders, explain ETA risk, replay a trip, and handle delivery exceptions.