1
Stage 1
Model towers, links, cabinets, and service areas
Capture intent and source evidence without inventing a more precise state than the inputs support.
Production solution blueprint
Operate the network from tower to doorstep
Link network assets, alarms, field teams, and customer impact spatially.
Business outcomeFaster restoration with better prioritization and fewer repeat dispatches.
The operating situation
A fibre cut triggers alarms across cabinets and cell sites while customers report outages. Operations must correlate evidence to the affected topology, estimate customer impact, create skill/tool/access-aware repair work, route teams around road disruption, capture splice/test proof, and avoid declaring restoration until network telemetry and customer-impact projections reconcile.
Network operations engineerAlarm correlatorField dispatcherTechnicianCustomer-impact manager
Keep authority explicit across the stack
01Network inventory/topologyOwns towers, fibre, links, cabinets, service areas, dependencies, maintenance windows and authoritative asset versions.
02Alarm and impact correlationAppends source alarms, maps them to exact inventory versions and derives incidents/affected customers under a versioned topology rule.
03Repair orchestrationCreates Workmate tasks with skill, tools, access, safety and SLA requirements; eligible teams are ranked by fresh network ETA.
04Field evidenceOffline-safe guidance, asset identity, images/readings/test results and reviewer decisions produce an immutable repair timeline.
05Restoration reconciliationRequires network alarm clearance, task proof and impact recovery before closure; chronic clusters derive from versioned evidence.
From intent to reconciled outcome
2
Stage 2
Correlate alarms with impacted customers
Advance through an idempotent boundary, preserve stable Mappls identity, and expose freshness and ownership.
3
Stage 3
Create skill-aware repair tasks
Advance through an idempotent boundary, preserve stable Mappls identity, and expose freshness and ownership.
4
Stage 4
Navigate and capture repair proof
Advance through an idempotent boundary, preserve stable Mappls identity, and expose freshness and ownership.
5
Stage 5
Analyze chronic failure clusters
Reconcile the terminal result to every authoritative system and retain attributable evidence.
Records that must survive restarts and retries
Network asset ↔ topology/inventory version, geometry and owner
Version, authorize, retain, observe, and reconcile this relationship explicitly; do not recover it later from display text or logs.
Alarm ↔ source/event/content identity, event/receipt time, mapped asset
Version, authorize, retain, observe, and reconcile this relationship explicitly; do not recover it later from display text or logs.
Impact projection ↔ topology rule/version and affected service IDs/counts
Version, authorize, retain, observe, and reconcile this relationship explicitly; do not recover it later from display text or logs.
Repair ↔ task/provider identity, required capability, evidence and restoration checks
Version, authorize, retain, observe, and reconcile this relationship explicitly; do not recover it later from display text or logs.
Design recovery before rollout
Many alarms represent one fibre cut
Preserve every alarm, derive one incident using a versioned topology/correlation rule and allow operator correction.
Inventory geometry/topology is stale
Mark confidence, route to data-steward correction and never rewrite prior incident lineage after the new version.
Technician closes before alarms clear
Keep work proof submitted but incident in reconciliation; query authoritative telemetry and escalate mismatches.
Products and evidence
GIS & AnalyticsSpatial data, analysis, maps, dashboards, and embeddable location intelligence.WorkmateWorkforce automation for people, clients, tasks, attendance, proof, and live operations.Routes & NavigationRoutes, matrices, optimization, map matching, predictive ETAs, and turn-by-turn navigation.Capture & FeedbackOn-demand location capture, camera evidence, map feedback, and update workflows.
stateful
Field-service task lifecycle
Create, assign, accept, travel, prove, approve, and close a field job without losing actor, retry, or evidence history.
statefulCoordinated incident response
Resolve an incident location, select a capable available responder, route and observe the unit, adapt to hazards, establish arrival, resolve with evidence, and review every decision.
hybridRecoverable navigation session
Move from route intent through preview, guidance, reroute, arrival, and cleanup while surviving process, sensor, and network interruption.
hybridGoverned spatial analysis
Ingest versioned data, validate and publish it, execute reproducible analysis, review lineage, and share a governed decision layer.
Earn the right to automate
1
Rollout gate
Reconcile inventory layers and data ownership
2
Rollout gate
Replay historical outages through correlation in shadow mode
3
Rollout gate
Pilot skill/ETA dispatch and immutable field proof
4
Rollout gate
Require multi-source restoration reconciliation for one region
5
Rollout gate
Scale after NOC runbooks, topology quality, safety, workforce, customer-communication and failover drills
Measure the outcome
Tutorials and downloadable applications
Intermediate
Build a route preview with alternatives
Resolve endpoints, request alternatives, decode geometry, and explain toll/time trade-offs.
AdvancedTrack a delivery with a trustworthy ETA
Join asset telemetry, map matching, route progress, ETA refresh, and customer visibility.
AdvancedAutomate a complete Workmate task lifecycle
Provision workers, dispatch jobs, consume transitions, enforce proof, and reconcile closure.
AdvancedBuild a reproducible site-selection model
Publish layers, generate catchments, join signals, score candidates, and share results.
IntermediateGive an AI agent grounded Mappls tools
Run the MCP server, scope credentials, call search and routing tools, and inspect provenance.
AdvancedConsume Mappls events exactly once in effect
Verify signatures, deduplicate deliveries, order per aggregate, retry, and replay safely.
Advanced · verified app
Grid Restoration Desk
Correlate an outage, govern independent switching approval, dispatch an assigned crew, preserve rework, and reconcile restoration from telemetry and customer-impact evidence.
Advanced · verified app
Care Transfer Desk
Confirm the correct receiving entrance, assign eligible transport, preserve courier custody, review condition exceptions, and reconcile receiver acceptance without retaining patient or clinical data.
Advanced · verified app
Airside Turnaround Desk
Coordinate a revision-safe aircraft turnaround, pause for airside exceptions, preserve four service milestones, and require independent airline, airport, and safety readiness decisions.